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Terms of Use

It is important that you read and understand the following points before you place an order.  Any order received by is deemed to have been placed after the purchaser has read our Terms & Conditions of Sale, Privacy & Security Policy and Terms of Use.  The placement of an order is deemed as acceptance of the Terms & Conditions of Sale, Privacy & Security Policy and Terms of Use.

The term “Chataways” or “us” or “we” refers to the owner of the Chataways, the website and any other Chataways branded web pages. The term “you” refers to the user or viewer of our website and/or purchaser of our services or products.

·         Written/email confirmation is required from the client for all provisional and final bookings. Bookings are              finalised only when confirmation is received from Chataways.

·         Full payment is required within 48 hours of an invoice being issued.

·         The client is responsible for all hired equipment, during the course of the Event, Broken, lost or damaged              equipment/linen will be charged at full replacement costs.

·         Chataways confirms that they have and will maintain sufficient Public Liability Insurance for events of the              nature of the booking.

·         All menus may be amended at short notice, subject to availability.

·         Final guest numbers are required 14 days prior to the event.

·         Cancellations will only be accepted in writing and charges are as follows:

·         Cancellation 14 working days or less prior to the event - loss of 50% of total event charge.

·         Chataways reserves the right to increase the cost of any package/menu that has specific dietary                          requirements.

·         Chataways will endeavour to deliver your requirements at the agreed time. We cannot be held responsible            for abnormal traffic conditions or vehicle breakdowns outside of our control, leading to delayed deliveries.

·         Whilst Chataways makes every possible effort to ensure that you have a wonderful event, we cannot be                held legally responsible for external suppliers or for occurrences beyond our control.

·         Where using an external venue, the client will be responsible to the caterer and to the venue owner for the            behaviour of their guests and contractors, and for any damage or additional costs caused to the venue                  owner. Chataways can not and will not be held liable in any way.

·         The client and their guests must comply with all instructions from the caterer, the Venue owner and their              staff.

·         The client must take every precaution for the prevention of accidents to any person. Chataways will not                make good any loss or damage to the property of the client, their guests, their agents or their contractors.

·         For venues booked by Chataways, The client may not have access to the facility in advance of the agreed              time for the function and must have vacated by the agreed time.

·         Any variation from agreed times for the purpose of delivery or collection of goods and materials will only              be permitted if the Venue owner has given the written permission.

​.         We reserve the right to invoice you for any breakages that occur. In the case of mis-matched china tea                  sets the cost will be £1 per item broken. In the case of a full matching trio the cost will be £3 per item                  broken. In the case of contemporary white crockery the cost will be £1 per item. An item is defined as                  either a cup, saucer, or side plate.

·         By signing the booking form and/or processing payment you accept our terms and conditions.

The use of this website is subject to the following terms of use:

·         The content of the pages of this website is for your general information and use only. It is subject to                    change without notice.

·         Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness,                        performance, completeness or suitability of the information and materials found or offered on this website            for any particular purpose. You acknowledge that such information and materials may contain inaccuracies            or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent                        permitted by law.

·         Your use of any information or materials on this website is entirely at your own risk, for which we shall not            be liable. It shall be your own responsibility to ensure that any products, services or information available            through this website meet your specific requirements.

·         This website contains material which is owned by or licensed to us. This material includes, but is not                    limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in                  accordance with the copyright notice, which forms part of these terms and conditions.

·         All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are              acknowledged on the website.

·         Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·         From time to time this website may also include links to other websites. These links are provided for your              convenience to provide further information. They do not signify that we endorse the website(s). We have              no responsibility for the content of the linked website(s).

·         You may not create a link to this website from another website or document without Chataways’ prior                  written consent.

·         Your use of this website and any dispute arising out of such use of the website is subject to the laws of                England and Wales.




How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive, which helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



Links To Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for a box that you can click to indicate that you want the information to be used by us for direct marketing purposes. If there is such a box, please feel free to tick it.


If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.



Copyright Notice


This website and its content is copyright of Chataways - © 2018. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content.  Neither may you transmit it or store it in any other website or other form of electronic retrieval system.




Chataways is a trademark used by us for commercial identification.  Use of any phrase or logo containing ™ is strictly prohibited if not in accordance with the terms below.


You may use Chataways in text to refer fairly and accurately to Chataways, its products and its services, subject to the guidelines below.


The Chataways logo is reserved for use by Chataways and those Chataways partners and licensees that have a written agreement with Chataways that specifically authorises logo use. No other use of Chataways logo is permitted.


You may not use Chataways trademarks in a manner likely to mislead consumers as to your relationship with Chataways, as to Chataways’ sponsorship or endorsement of your company, products or services, or as to the origin of your products or services. Any use of Chataways trademarks that is likely to confuse or mislead the public is unlawful and expressly prohibited.

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