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Privacy Policy & Cookies

Privacy Policy

This privacy policy sets out how “Chataways” uses and protects any information that you give “Chataways” when you use this website.

“Chataways" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Chataways” may change this policy from time to time by updating this page.

You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.

What we collect

We may collect the following information:
· name.
· contact information including email address, contact number, address
· demographic information such as postcode, preferences and interests.
· other information relevant to customer surveys and/or offers.

What we do with the information we gather:-

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· We may use the information to improve our products and services.
· We may send promotional emails about new products, special offers or other information which we think you        may find interesting using the email address which you have provided, but only if you have opted in to receive      this kind of communication.
· From time to time, we may also use your information to contact you for market research purposes. We may          contact you by email, phone, fax or mail.
· We may use the information to customise the website according to your interests.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Photography and Video Recordings. As part of our local and brand marketing activities, from time to time we may be filming or taking photographs of happy guests enjoying their visits to our tea room, when filming or taking photos for a particular campaign, we will display a prominent poster to confirm that filming and photos will be taken in the tea room. A member of staff will notify everyone when photos or filming are likely to occur and you can request to be excluded or have your identity obscured.

NHS Track & Trace. NHS Test and Trace is a key part of the UK’s ongoing COVID-19 response. To support this service, we need to keep a record of our staff, customers and visitors for a minimum of 21 days and to assist NHS Test and Trace with requests for that data if needed. This could help contain clusters or outbreaks. If required, we will share the following information with NHS Test and Trace, either if we already collect this information for ordinary business purposes or if we collect it when you attend our premises: name (If there is more than one person, the name of the ‘lead member’ and the number of people in the group), contact phone number, date, arrival time and, where possible, departure time. The Legislation allows us to process this information from our staff, customers and visitors and share it with NHS Test and Trace to help minimise the transmission of COVID-19 and support public health and safety. Where personal data is collected specifically for NHS Test and Trace, it will not be used for any other purposes (e.g. marketing) and we will hold it for no longer than is necessary. All personal data captured will be held securely, with restricted access. If you would like to know more, please ask a member of staff for assistance.


If you don’t want us to process your data anymore, please contact us at or send us mail to: Chataways Tea Room, 33 The Barns, Hewell Lane, Tardebigge, Worcs, B60 1LP. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: Chataways Tea Room, 33 The Barns, Hewell Lane, Tardebigge, Worcs, B60 1LP.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.



A cookie is a small file which asks permission to be placed on your computer's hard drive, which helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies that may be used by this website are:-

Cookie Name                                              Life Span                             Purpose

svSession                                                  Permanent                           Creates activities and BI

hs                                                             Session                               Security

incap_ses_${Proxy-ID}_${Site-ID}             Session                               Security

incap_visid_${Proxy-ID}_${Site-ID}           Session                               Security

nlbi_{ID}                                                  Persistent Cookie                  Security

XSRF-TOKEN                                             Persistent Cookie                  Security

smSession                                                Two weeks                            Identify logged in site members

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